How many callouts do you get with breakdown cover?

A callout is a request for a breakdown provider to attend a vehicle. A callout limit is the number of callouts a policy allows in one period of cover, such as a policy year.

Terms

• Callout limit: the maximum number of callouts in one period of cover.
• Unlimited callouts: the provider states no maximum number of callouts. Other conditions, such as a repeat-fault rule, can still apply.
• Repeat-fault rule: a second callout for the same fault within a set period is not covered unless the fault has been repaired.
• Allocation: whether a limit applies per policy, per vehicle covered or per person covered.
• Maintenance condition: after a stated number of callouts, the provider may ask for evidence that the vehicle is serviced and maintained.
• Tier-specific limit: a limit that applies to some cover levels and not others from the same provider.

What each provider states

Provider statements are quoted from each provider's own pages as fetched on 8 October 2026, with a link to the page. “Not stated on the provider's public pages checked” means the pages fetched that day do not mention it; the policy wording may still set terms. Aviva is not listed because its pages could not be fetched. Linked provider names go to that provider's page on Cover Route.

• AA: “You’ll get unlimited call-outs included with your cover as standard, but repeat call-outs for the same fault within 28 days aren't covered”. The footnote adds: “Repeat call-outs for the same fault within 28 days will not be covered, unless you can provide proof that a permanent repair has been completed by a garage.” (source: theaa.com/breakdown-cover/how-our-cover-works)
• AutoAid: “you’ve got unlimited call-outs, 24/7.” (source: autoaidbreakdown.co.uk)
• Britannia Rescue: “You can call us out as many times as you need – as long as it’s not a recurring problem.” (source: britanniarescue.com/breakdown-cover.html)
• Emergency Assist: “No matter the level of cover you opt for you are entitled to an unlimited number of callouts during the term of your cover.” (source: emergencyassistltd.co.uk/breakdown-cover/breakdown-cover-offers)
• ETA: no numeric limit stated. “If you have more than three breakdown call-outs or claims during the policy year, we may ask to see documentary evidence that your vehicle is being properly serviced and maintained.” (source: eta.co.uk/breakdown-cover/car-faqs)
• GEM Motoring Assist: “24/7 unlimited callouts for breakdown assistance, allowing you to request help as often as needed.” (source: motoringassist.com/breakdown-cover)
• Green Flag: Not stated on the provider's public pages checked. (source: greenflag.com)
• Halfords Breakdown Cover: “You can make up to six callouts per period of insurance.” “If your policy covers more than one vehicle, each registered vehicle has its own allocation of six callouts.” “If you have Personal cover for more than one person, each person covered has their own allocation of six callouts.” (source: halfordsbreakdowncover.com/breakdown-cover/frequently-asked-questions)
• RAC: the limit depends on the cover level. Basic: “5 callouts a year”. Standard: “5 callouts a year”. Extra: “Unlimited callouts”. (source: rac.co.uk/breakdown-cover/deals)
• Saga: “Unlimited call outs in the UK and no call out fees”, listed under “With all our cover levels you get”. (source: saga.co.uk/car-insurance/breakdown-cover)
• Start Rescue: “We allow unlimited call-outs for each vehicle that is insured if you have Vehicle Cover, or for each insured person if you have Personal Cover.” “Unlimited callouts are only applicable on non-commercial policies. Limits apply on business breakdown cover policies.” “we will not cover a call out for the same fault we have already attended within 28 days unless a permanent repair has been completed by a garage.” (sources: startrescue.co.uk/breakdown-cover/frequently-asked-questions, startrescue.co.uk/breakdown-cover)

Related pages

• Breakdown cover providers: specification pages for each provider.
• Breakdown cover comparisons: provider pairs side by side.